ISO/IEC 20000 is an internationally acceptable and reliable international IT service management system standard with the objective and specific targets to ensure the quality of the IT services that an organization delivers. ISO 20000 specifies the requirements for establishing, implementing, and improving the Service Management System. It helps in the management of the service lifecycle including designing, planning, and delivery of services. This standard ultimately defines the services to be consigned with acceptable quality.
Endorsement of ISO/IEC 20000 certification for an organization’s systems and processes assures internal and external stakeholders that the organization delivers IT services at a satisfactory level of quality. By certifying to this standard, organizations can assess their performance and can manage the service levels. Other benefits of ISO/IEC 20000 certification includes:
KBS is one of the most trusted brands for management systems certification, including IT Services Management Systems, and can provide ISO 20000 Certification. Since its inception, KBS has certified more than 5000 organizations worldwide including Delhi Metro, Indian Railways, Indian Oil, ONGC, and various other private sector organizations with the diverse scales of operations. With experience in diverse management systems standards, KBS is in a strong position to provide Integrated Management Systems certification to its clients that provides an integrated approach for an organization to adopt Quality, Environment, and health & safety aspects, amongst others. The auditors and experts at KBS have in-depth knowledge, sharp auditing skills, and proven competence in the field demonstrating utmost sincerity and due professionalism.